FTP Software
To use FTP you need a piece of software installed on your computer called an FTP client. We recommend WS_FTP which can be downloaded for either the PC or Mac from http://www.wsftp.com/. Many popular web design packages also come with FTP software functionality included.

Microsoft FrontPage Users
Customers wishing to use Microsoft FrontPage to manage their site should install the FrontPage Server Extensions and should use only the publishing feature within FrontPage to transfer files. Using regular FTP can corrupt the extensions, disabling the functionality of the FrontPage web and requiring that the site be deleted to reinstall the extensions.

Configuring Your FTP Software
To connect to your site by FTP, you will need to configure your FTP client with the following information.

The initial working directory, port number and all other configuration options should be left at their defaults.

Transferring Your Files
When you connect to the FTP server, you will placed in the home directory for your account. You will see system folders in your home directory as described on the File System page. You can transfer files directly to your home directory or create subdirectories within in. As soon as a file is uploaded to the web server, it is available for all to see.

File Names
Our operating system is case sensitive. In other words, the file name 'page.html' is NOT the same as 'Page.html'. If your HTML code references a 'page.html', but the actual file name is in uppercase, this will result in a File Not Found error. This applies to directory names as well. To prevent errors, we suggest naming all files in lowercase. You should not use spaces and punctuation characters although the underscore character ('_') is acceptable.

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